Refund/Credit policy

kettelie has 100% refund and 104% credit policy. Credit is obviously a better choice!

If you're not satisfied with your order, email us ASAP to ask for a refund or credit. The sooner, the better! If you choose credit, you get 100% + 4% added to a gift card in your account. All customers choose credit. We prefer it. It's free money in your pocket. 

Your satisfaction is our guarantee!

The refund and credit process can take 5-7 business days.